Terms and Condition

Welcome to Kisseh. By accessing and using our website, placing an order, or purchasing from us, you agree to follow and be bound by the terms and conditions mentioned below.
Please read them carefully before using our services.

General

  • These Terms and Conditions apply to all users of the Kisseh website
  • By using our website, you agree to comply with these terms
  • Kisseh reserves the right to modify, update, or change these terms at any time without prior notice
  • Continued use of the website after changes means you accept the updated terms

Product Information

  • We make every effort to display accurate product descriptions, images, colours, and pricing
  • As handloom sarees are handcrafted, slight variations in colour, texture, weave, and design may occur
  • Such natural variations are part of the product and are not considered defects
  • Actual product colour may slightly differ due to screen settings and lighting

Pricing and Payment

  • All prices are listed in Indian Rupees unless stated otherwise
  • Prices may change without prior notice
  • Orders are confirmed only after successful payment
  • All payments must be made through the approved payment methods available on the website
  • Cash on Delivery is not available.

Order Acceptance and Cancellation

  • Kisseh reserves the right to accept or reject any order at its discretion
  • Orders may be cancelled due to product unavailability, pricing errors, or technical issues
  • Once an order is confirmed and processed, it cannot be cancelled by the customer
  • In case of cancellation by Kisseh, a full refund will be issued

Shipping and Delivery

  • Shipping and delivery timelines are estimates and may vary
  • Delays caused by courier partners, weather, customs, or unforeseen circumstances are beyond our control
  • Kisseh is not responsible for delays caused by third party service providers
  • Customers are responsible for providing accurate shipping information

Returns and Exchanges

  • Returns and exchanges are governed by our Return & Exchange Policy
  • Customers are advised to review the policy before placing an order
  • Requests outside the stated policy will not be entertained

Intellectual Property

  • All content on the Kisseh website including images, text, logos, designs, graphics, and layouts is the property of Kisseh
  • Unauthorized use, reproduction, copying, or distribution is strictly prohibited
  • Content may not be used for commercial purposes without written permission

User Responsibilities

  • By using our website, you agree that you will not
  • Provide false or misleading information
  • Attempt to interfere with website security or functionality
  • Use the website for unlawful purposes
  • Copy, distribute, or misuse any content

Limitation of Liability

  • Kisseh is not liable for any indirect, incidental, or consequential damages arising from use of the website or products
  • Our liability is limited to the value of the purchased product
  • We are not responsible for personal preferences, dissatisfaction, or misuse of products

Force Majeure

Kisseh will not be held responsible for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, government regulations, pandemics, or logistical disruptions.

Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of India
  • Any disputes shall be subject to the exclusive jurisdiction of the courts of Kolkata

Privacy

  • Customer information is handled according to our Privacy Policy
  • We do not sell or misuse customer data
  • Personal details are used only for order processing and communication

Company  Information

DOLLYJAIN INNOWORKS PRIVATE LIMITED
FL-503, BL-B, 4TH-FR, 19 CANAL SOUTH ROAD, LP-61/10, KOLKATA, West Bengal, 700015.

Contact Information

For any questions related to these Terms and Conditions, please contact us at
Email: support@kisseh.com
WhatsApp:  +91 90629 99333