Return & Exchange
Exchange Policy
At Kisseh, we take great care in delivering high-quality handloom sarees, and every piece is thoroughly inspected before dispatch.
Due to the handcrafted nature of our products, we do not offer returns or refunds. Exchanges are accepted only under specific circumstances mentioned below.
Eligibility for Exchange
An exchange will be considered only in the following cases:
• You received a product different from what you ordered
• The product was significantly damaged during transit and the issue was reported at the time of delivery
Refunds are not available. However, if you receive the wrong product and the originally ordered product is unavailable in stock, a refund may be initiated after verification.
Please note that handloom sarees are handcrafted by skilled artisans and may have natural variations in weave, texture, colour, or finish. These are part of the beauty of handloom and are not considered defects.
Requests based on personal preference, minor variations, or change of mind will not be accepted.
Exchange Request Window
• All exchange requests must be raised within 48 hours of delivery
• Requests made after 48 hours will not be considered
• Customers must share clear images/videos along with order details when raising a request
Conditions for Exchange Approval
To be eligible for an exchange, the product must:
• Be unused, unwashed, and unworn
• Have original tags, labels, and packaging intact
• Be returned in the same condition as received
Products showing signs of use, alteration, washing, or damage after delivery will not be accepted.
Non-Exchangeable Items
The following items are not eligible for exchange:
• Products purchased during sales, promotions, or discounts
• Customised, altered, or made-to-order products
• Products damaged due to improper handling, storage, or washing
• Orders with incorrect or incomplete shipping details provided by the customer
• Orders refused at the time of delivery
Damaged or Tampered Packages
Please inspect your package carefully at the time of delivery.
If the package appears damaged or tampered:
• Do not accept the delivery
• Mention the issue on the delivery receipt
• Take clear photos/videos
• Inform our support team immediately
If a damaged package is accepted without proper proof, we may not be able to process an exchange request.
Exchange Process
To initiate an exchange request, please contact our support team within 48 hours of delivery with:
• Order number
• Delivery date
• Clear images/videos of the product
• Reason for the request
Our team will review your request within 2 working days.
If approved:
• The correct/replacement product will be dispatched (subject to stock availability)
• If the correct product is unavailable, a refund will be processed to the original payment method within 7–10 working days
Customer Support
Email: support@kisseh.com
Phone/WhatsApp: +91 90629 99333
Working Hours: Monday to Saturday, 10:30 AM to 7:30 PM IST
