FAQ
How can I contact Kisseh customer care?
You can reach our customer support team through
Email: support@kisseh.com
WhatsApp: +91 90629 99333
Our team will respond on working days as soon as possible.
Do your sarees come with a blouse piece?
Yes, most of our sarees include an attached blouse piece in matching fabric.
Please check the product description for confirmation.
Do you provide stitched blouses?
We Provide Unstitched blouse fabric along with sarees.
For matching Readymade blouses you can explore our sister brand, I Am by Dolly Jain.
Do your sarees come with a petticoat?
No, our sarees does not include a petticoat.
You may purchase matching petticoat through our sister brand, I Am by Dolly Jain.
Do you offer pre stitched or ready to wear sarees?
At present, we do not offer pre stitched or ready to wear sarees.
All sarees are traditional drapes designed to be styled as per your preference.
What payment methods do you accept?
We accept
- Credit Cards
- Debit Cards
- UPI
- Net Banking
- Wallets
All orders are prepaid and processed through secure payment gateways.
Do you offer Cash on Delivery?
No, we do not offer Cash on Delivery. All orders must be prepaid.
Do you ship internationally?
Yes, we ship internationally to selected countries.
Import duties and taxes are not included in the product price and must be paid separately upon delivery
How long will delivery take?
Domestic delivery usually takes 5 to 6 working days after dispatch.
International delivery timelines vary depending on destination and customs clearance.
Can I cancel or modify my order after placing it?
Once an order is confirmed and processed, it cannot be cancelled or modified.
Please review your order carefully before completing payment.
Are handloom variations considered defects?
No. Handloom sarees are handcrafted and may have natural variations in weave, texture, and finish.
These variations are part of the uniqueness of each piece and are not considered defects.
What should I do if I receive a wrong product?
Please contact our customer support within 48 hours of delivery with clear images and order details. Our team will assist you further.
Do you have a physical store?
Yes, you can visit our store in Kolkata.
Address:
19 Canal South Road, Paridhan Garment Park, SDF-3, Block-B, 4th Floor, Kolkata - 700015, West Bengal
We recommend contacting us in advance to schedule your visit.
Do you accept bulk or custom orders?
Yes, we accept selected bulk and custom orders.
Please contact our support team to discuss your requirements.
How should I care for my handloom saree?
We recommend dry cleaning for most handloom sarees.
Store in a cool, dry place and avoid direct sunlight for long periods.
Still Have Questions?
For any additional queries, feel free to contact our support team. We are happy to assist you.
